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Support Consultant Workforce

Location: 's-Hertogenbosch, 10/11/2011

The Business Unit Workforce Optimization within Quintiq solves complex workforce planning puzzles that help companies to achieve operational excellence. ANWB (roadside assistance) plans over 1000 engineers based on demand patterns and skill sets. VRT (Belgian broadcasting company) uses Quintiq software to optimize the use of their news crews and expensive equipment in a very dynamic business environment and Brussels Airport allocates stands and gates to airlines, taking into account a wide variety of constraints like airline preferences and airplane wingspans. Just a few examples of the type of organizations that benefit from Quintiq software to efficiently and effectively plan and schedule their resources. As the number of Quintiq implementations is continuously growing, the demand for excellent support services to the customers is equally growing.

Job description

As a support consultant you are responsible for ensuring the quality of the support services delivered to the customers by handling, solving and monitoring requests from customers, partners and colleagues. Your strong analytic skills will enable you to pin-point problems efficiently and to suggest and implement solutions in customer environments. You are pro-active in signaling problems and staying in touch with customers by phone and on site to ensure they get sufficient value out of their Quintiq application.

Job requirements

Background at HBO level in computer science or in business administration with sound computer science skills, high abstraction ability, strong analytic skills, object-oriented way of thinking, experience in one or more object-oriented 3GL's (C++, Delphi, Smalltalk, Eiffel) or 4GL's (G2, Aion, etc.).
A minimum condition for this job is experience with object-oriented (UML or other OO) modeling and programming.

Energetic and flexible, analytic skills, sound judgment in advanced software technology, able to manage and execute processes, stress proof, strong communicative skills, especially in an environment of top professionals. Your passion is a well-served and satisfied customer.

Company profile

Quintiq is a fast-growing, privately held Dutch software company. We are a global company with 260 employees, and we are on our way to conquering the planning world. We are a winning team, always ready to help our customers and each other, and we are having fun! We have a passion for planning and for Quintiq. We employ only the brightest and the best. And we are proud to provide innovative and revolutionary Advanced Planning & Scheduling and Supply Chain Optimization software solutions. Our offices are located in The Netherlands, Germany, the UK, Finland, the USA, China, Australia and Malaysia.

Remuneration package

Excellent working conditions, good primary and secondary working conditions (e.g. flexible working hours, company car and profit sharing).

Additional information

For more information or a job application, send an e-mail to hrm.wf@quintiq.com for the attention of Mrs. Debbie van der Elst

Quintiq
Visiting address:

Bruistensingel 500
5232 AH 's-Hertogenbosch

tel +31 (0)73 691 0739