KLM Catering Services

About KLM Catering Services

Klm Catering Services Schiphol (KCS) prepares and delivers 45,000 meals a day for 12 airlines, 350 flights and 50 different types of aircraft. The 1,300-person company is a subsidiary of KLM  Airlines, and is the catering company for KLM, KLM Cityhopper, and KLM UK as well as for Northwest Airlines, Japan Airlines, Iberia, Royal Jordanian and Cyprus Airways. KCS also manages non-food supplies such as beverages, sales trolleys, and navigation bags to the private airport lounges at Schiphol Airport.

Project Scope

KCS needed to optimize the speed of its service delivery, maintain consitent delivery performance  and product quality, increase productivity levels and control costs. The information the company had gathered did not sufficiently help management determine the right commercial conditions for its customers. Furthermore, competition had increased dramatically with several companies entering the market to provide similar services at lower costs.