KLM Catering Services Schiphol (KCS) prepares and delivers 45,000 meals a day to 12 airlines, 350 flights and 50 different types of aircraft. The 1,300-person company is a subsidiary of KLM Royal Dutch Airlines, catering for KLM, KLM Cityhopper, and KLM UK as well as Northwest Airlines, Japan Airlines, Iberia, Royal Jordanian and Cyprus Airways.
KLM Catering Services needed to optimize the speed of its service delivery, maintain consistent delivery performance and product quality, increase productivity levels and control costs. Quintiq made consistent service levels possible. Through the implementation of Quintiq software, KLM Catering Services has also improved the utilization of materials, increased productivity and realized better commercial agreements with customers. The implementation, done in collaboration with Quintiq's partner Ab Ovo, took only six months.
This is one of the few IT projects which has been implemented on time and within budget. The punctuality of the distribution of the catering products to the aircraft has increased from 98% to 99.5%, which is an important improvement for us. It has exceeded our expectations concerning the functional requirements.
KLM Catering Services