KLM Catering Services Schiphol (KCS) is a leading airline caterer and subsidiary of KLM Royal Dutch Airlines. The 1,300-person company serves KLM, KLM Cityhopper and KLM UK.
KCS prepares and delivers 55,000 meals a day and serves 350 flights. To keep service levels high, it needed to optimize the speed of its service delivery, keep delivery performance and product quality consistent, boost productivity levels and control costs.
With the use of Quintiq software, KLM Catering Services improved the utilization of materials, increased productivity and realized better commercial agreements with customers. The project was completed in only six months in collaboration with Quintiq's partner Ab Ovo.
This is one of the few IT projects which has been implemented on time and within budget. The punctuality of the distribution of the catering products to the aircraft has increased from 98% to 99.5%, which is an important improvement for us. It has exceeded our expectations concerning the functional requirements.
KLM Catering Services