KLM Catering Services Schiphol (KCS) is a leading airline caterer and subsidiary of KLM Royal Dutch Airlines. The 1,300-person company serves KLM, KLM Cityhopper, KLM UK, as well as a host of international airlines including Northwest Airlines, Japan Airlines, Iberia, Royal Jordanian, and Cyprus Airways.
KCS prepares and delivers 45,000 meals a day to 12 airlines, 350 flights, and 50 different types of aircraft. To keep service levels high, it needed to optimize the speed of its service delivery, maintain consistent delivery performance product quality; increase productivity levels; and control costs.
With the use of Quintiq software, KLM Catering Services improved the utilization of materials, increased productivity and realized better commercial agreements with customers. The project was completed in only six months in collaboration with Quintiq's partner Ab Ovo.
This is one of the few IT projects which has been implemented on time and within budget. The punctuality of the distribution of the catering products to the aircraft has increased from 98% to 99.5%, which is an important improvement for us. It has exceeded our expectations concerning the functional requirements.
KLM Catering Services