WebinarOptimized airport planning for maximum customer satisfaction

When: 11:00 AM CET, February 16, 2017
Where: Online

Let’s be honest — nobody likes going through airport security. In a best-case scenario, an inefficient security screening process is time-consuming and annoying. In a worst-case scenario, it can even be stressful and humiliating. It’s not an understatement to say that it could single-handedly destroy the passenger experience that airports work so hard to create.

Improving security planning and passenger throughput must therefore be considered a priority to airports and airlines. It should go without saying that waiting times at check-in and security checkpoints should be minimized. Not only does this go a long way towards keeping customer satisfaction high, but it allows relaxed passengers more time to spend in airport retail areas. The question is, how can this be achieved?

Our operations planning expert, Taner Chakar, will share insights on how these problems can be solved through efficiently scheduling your ground crew according to live flight schedules and passenger demand. Through this webinar, you will learn how a proper planning solution for ground crew scheduling can aid you in:

  • Utilizing your employees to their full capacity, and reducing overtime in the process
  • Recognizing peaks in demand, ensuring a clear view of your airport’s long and short-term scheduling needs
  • Making better scheduling decisions, taking into account thousands of union laws regarding staffing requirements
  • Protecting and improving on a smooth, efficient and memorable passenger experience

Watch the recording

About Taner Chakar

Taner Chakar is a business consultant and team lead at Quintiq EMEA, with deep expertise in supply chain planning and optimization, forecasting, scheduling and logistics optimization, among others. He has worked on projects for DHL Express, Avinor AS, Transport for London and many others in EMEA and APAC. Taner is an industrial engineer with an MSc from the Delft University of Technology who is about to receive his MBA from the Rotterdam School of Management.

For more information, please contact:
Kerstin Blankertz
Marketing Executive Aviation, Quintiq
Tel: +49 211 5421 0800
[email protected]