Workforce Optimization

Balance Efficiency, Customer Service and Employee Satisfaction

The Optimal Workforce Optimization Solution

Today, the greatest challenge in workforce optimization is balancing efficiency, customer service and employee satisfaction. Workforce personnel planning is a complex process. Multiple, conflicting factors must be taken into consideration, including: legislation and regulatory issues, a wide variety of employee expertise and skills, employee preferences, work time directives, labor contracts, and service level agreements. All of these and more add to scheduling complexity.
The Quintiq Workforce Optimization Solution is a flexible, real-time personnel planning system that optimally matches operational requirements with available resources. The Quintiq Workforce Optimization Solution takes all relevant personnel constraints into account while minimizing comprises in scheduling. The result: improved employee satisfaction, superior operational performance and lower human resource expenses.

Is Quintiq Workforce Optimization Right for You?

The Quintiq Workforce Optimization Solution is designed for medium to large-sized organizations with a large, heterogeneous workforce, complex scheduling issues, diverse manufacturing processes and/or a complex organizational structure with multiple divisions and operations.

If your business environment and challenges meet even just a few of the following criteria, you can benefit from the Quintiq Workforce Optimization Solution:

• Complexity –- Your operating process is comprised of many distinct tasks and requires diversified personnel skills. Legislation, directives, customer requests and employee preferences increase the complexity.
  
• Dynamic Environment -- Unexpected events and disturbances are an integral part of daily operations. There is a continuous need for real-time schedule revisions.
  
• Multi-Resource -- Resources such as vehicles and equipment must be planned concurrently with personnel.
  
• Business-Critical -- Your business goal is to significantly improve your major KPIs. You are looking for a personnel planning solution that can help you achieve this goal.
  
• Multiple Planning Levels -- Your organization needs to plan on multiple levels: strategic, tactical and operational.
  
• Multiple Planning Needs -- Your organization has many potential areas for workforce optimization because of geographical decentralization, multiple divisions or varied operations.