Premier Food retailer Waitrose selects Quintiq for transport optimization

June 26, 2007 | 's-Hertogenbosch, Netherlands
Food retailer Waitrose has selected the Quintiq Advanced Planning and Scheduling Suite for its TOPS project (Transport Optimization Planning System). This project is aimed at implementing one centralized solution for all transport planning, dispatch and yard management across the four distribution centers and 183 branches of Waitrose.

Waitrose is one of the largest food retailers in the UK. It combines the convenience of a supermarket with the expertise and service of a specialist shop. Waitrose takes special pride in the freshness and quality of its food. Fresh produce arrives daily at its branches. To support business growth and improve the efficiency of its store delivery operation, Waitrose started a selection process for implementing a state-of-the-art centralized transport planning solution. Until now the company has been using a mix of manual planning, spreadsheet and planning software. This approach was no longer able to support the increasingly complex puzzle of delivering a variety of products to its branches, including many perishable goods, which have to be delivered as early as possible.

Having spent some time looking for potential suppliers Waitrose selected five software solutions. Two vendors were then asked to prepare a Proof of Concept to ensure that they really met the requirements. Quintiq demonstrated that its software could capture any business rule and was really capable of allowing Waitrose to plan in the way they wanted to. Quintiq was also able to show that Waitrose could reduce costs through the implementation of an Advanced Planning Solution.

Waitrose will use the Quintiq planning system to create a tactical plan based on expected volumes. This plan will then be used as the basis for the daily load plan, which is made for the following day. The Quintiq system will then also deal with daily exceptions as they occur. In addition it offers a site management solution for the movement of trailers between a number of warehouses at the Bracknell and Aylesford RDCs. The solution will go live in early 2008.

"The key reason why we chose Quintiq was the ability of the project team to work with us and to show us a perfect-fit solution for all our long- and short-term planning challenges", says Helen Heighes, Manager Distribution Projects from Waitrose. "To organize and plan multiple fleets from one central location gives visibility and flexibility throughout the entire planning process."

"For companies like Waitrose that offer a variety of fresh products, effective planning is key in delivering on its quality promise. Quintiq is proud to be able to contribute to this by providing its state-of-the-art planning solution. Based on our wide experience in the transport sector, we are convinced that our solution will help Waitrose boost its efficiency and improve customer satisfaction," says Arjen Heeres, COO at Quintiq.

About Waitrose
When Wallace Waite, Arthur Rose and David Taylor opened their first small grocery shop at 263 Acton Hill, West London in 1904, little did they know that within a century the company would have become one of the country's leading food retailers employing over 27,000 people. The John Lewis Partnership acquired the business in 1937, opening the first Waitrose supermarket in 1955. Today there are 183 branches dedicated to offering quality, value and customer service.

There are Waitrose shops throughout England and Wales. Locations range from high streets to edge of town sites and vary in size from just 7,000 square feet to approximately 56,000 feet. The John Lewis Partnership as a whole employs nearly 60,000 Partners and has a turnover in excess of £5 billion. As well as Waitrose, it runs 26 John Lewis department stores throughout the UK, several manufacturing concerns and a farm. For more information  

Quintiq provides advanced planning, scheduling and supply chain management solutions. The fast-growing Dutch company, established in 1997, offers software for planning and optimizing complex business processes throughout the enterprise. Deloitte has recognized Quintiq as being one of the fastest growing technology companies in Europe, and industry analyst Gartner has acknowledged Quintiq for its innovative products and market presence. The company has its head office in the Netherlands and further subsidiaries in Germany, the UK, Malaysia, China and the USA. For more information: