Premier Food Retailer Waitrose Selects Quintiq for Planning Optimal Man-hours at Branches

November 20, 2008 | 's-Hertogenbosch, Netherlands
Quintiq, a leading provider of Advanced Planning and Scheduling (APS) solutions, today announced that Waitrose, the food shops of the John Lewis Partnership, has chosen Quintiq to replace an existing planning solution to improve the allocation of man-hours . This will be the second Quintiq implementation at Waitrose in the past 16 months.

Waitrose is one of the largest food retailers in the UK, with 195 branches located throughout the country. It combines the convenience of a supermarket with the expertise and service of a specialist shop. "We at Waitrose take great pride in the high level of customer service we provide," said Andrew Wrigley, Project Manager, Waitrose. "Excellent service comes from always having the right number of Partners in the right place in branches. With the Quintiq system, we expect to support the branch managers in realizing increased efficiencies in the deploying Partners, so customers will continue to enjoy the service they expect."

Until now, Waitrose had been using a legacy application to allocate its human resources in the branches. Due to Waitrose's expansions, the aging system had reached almost full capacity. And with Waitrose's goal to increase the number of branches by 10% each year over the next ten years, Waitrose's management realized that it was time for a new manpower planning system.
There are many workforce optimization solutions available on the market, including standard software packages and in-house solutions. In evaluating the options, Waitrose focused on its need for a flexible solution that would let it manage its human resources the "Waitrose way". Waitrose found that available standard workforce optimization software solutions lacked the flexibility they were looking for. However, the unique Quintiq architecture, with its fully configurable company-specific layer, had the flexibility to match Waitrose's specific planning needs to exactly meet the requirement. In addition, the positive relationship that developed between Quintiq and Waitrose during the first Quintiq implementation has added to the decision for Quintiq.

The Quintiq workforce planning solution allows the branches to interact with the central system allocating man-hours so they can try different scenarios and 'what if' proposals to maximize the opportunities at local level. For example if a branch manager knows that sales in a product group (e.g. wines) will be influenced by a local event then he can re-assign resources to ensure that staff are re-allocated to support those sales without damaging customer service or profits. Branch managers will be able to optimize the allocation of Partners over different periods of time and across different retail layout groups.

In 2007, Waitrose selected the Quintiq Advanced Planning and Scheduling solution for its back-end TOPS (Transport Optimization Planning System) project to support its transport planning, dispatch and yard management. This new contract brings Quintiq into Waitrose's front-end operations systems. "We are delighted that we can expand our support for Waitrose from supply chain planning into human resources planning and contribute significantly to bottom line savings," commented Arjen Heeres, COO of Quintiq. "Repeat customers prove to us time and again the importance of positive business relations and the quality of Quintiq solutions."

About Waitrose
When Wallace Waite, Arthur Rose and David Taylor opened their first small grocery shop at 263 Acton Hill, West London in 1904, little did they know that within a century the company would have become one of the country's leading food retailers employing over 32,000 people. The John Lewis Partnership acquired the business in 1937, opening the first Waitrose supermarket in 1955. Today there are 195 branches dedicated to offering quality, value and customer service.
There are Waitrose shops throughout England and Wales. Locations range from high streets to edge of town sites and vary in size from just 7,000 square feet to approximately 56,000 feet. The John Lewis Partnership as a whole employs nearly 65,000 Partners and has a turnover in excess of £5 billion. As well as Waitrose, it runs 26 John Lewis department stores throughout the UK, several manufacturing concerns and a farm. For more information,  

About Quintiq
Quintiq provides advanced planning, scheduling and supply chain management solutions. The fast-growing Dutch company, established in 1997, offers software for planning and optimizing complex business processes throughout the enterprise. The company's headquarters is located in the Netherlands and it has subsidiaries in Germany, UK, Finland, Malaysia, China, Australia, and the USA. For more information: