Support Philosophy

Mission: To support you, our customer, in a pro-active, committed and efficient way, so to allow you to achieve your desired business benefits by using the Quintiq Application Suite.

The minute our systems go live at your location(s), the Quintiq Helpdesk offers you a single point of contact for software as well as application support. Our highly skilled Quintiq specialist team is available 24/7 to respond with the highest sense of urgency to solve issues that are critical to your business operations. In close collaboration with you solutions are offered and an issue is only considered solved when you are happy with a proposed solution! 

Our commitment to you is to keep you satisfied with the quality of the Quintiq solution and to do this by support you with maximizing the up time of your system, and by managing the Application Live Cycle.

Quintiq Customer Services offers you several services to maintain or improve the business benefits you are aiming for. You can opt for Application Health Checks, such as a deployment scan. Additionally maintenance improvement projects can help you to adapt your system to emerging market trends and the accompanying demands. From a technical point of view, we are able to offer Preventive Monitoring Services and performance scans. Additional services such as migrations, enhancements, and functionality additions underpin the Quintiq Post Live, Maintenance and Change Requests Support Projects.