Workforce scheduling and optimization with Quintiq

Get the most out of your people to drive efficiencies and improve customer service

Is the scheduling of your employees a costly administrative task or a driver of profits? Leading companies with large, complex workforces are showing that optimizing human capital can have a significant impact on the bottom line. And it’s not just down to efficiency – it’s about the long term effects of a happier workforce and happier customers.

Better business decisions across all planning horizons

Quintiq's workforce scheduling & optimization software integrates planning and scheduling processes in a single platform. Decision makers gain full visibility and control over the entire workforce process – from long-range capacity planning to daily task scheduling and real-time rescheduling. Get actionable planning insights that drive performance in the direction of your overarching business goals such as customer retention and first-time fix rates.

    Here are the six business-critical capabilities built into every Quintiq solution.
    • Manpower planning
      Understand how your long-term staffing plans allow you to meet demand
    • Rostering
      Generate rosters that factor in all of your unique scheduling constraints such as shift preferences, labor regulations and vacation leave
    • Shift bidding
      Boost employee satisfaction by giving them the ability to bid on shifts and schedules through Quintiq’s mobile application
    • Task assignment
      Generate task and work order assignments to maximize utilization and efficiency
    • Dispatching
      Empower dispatchers to make informed decisions with full real-time visibility of available resources
    • Day-of-operations workforce management
      Give planners real-time insight to resolve day-of-operations disruptions in the quickest and most cost effective way
    Made to fit your organization 100%

    Quintiq's workforce scheduling & optimization software is built on a 100%-fit business model that includes all of your organization's unique constraints, such as employee skills and qualifications, contract-specific requirements, labor regulations, and resource availability. You define your efficiency, satisfaction and profitability targets; Quintiq empowers your planners with the tools and insights they need to improve the results that count.