• DHL Express

DHL Express is the worldwide leader in international express delivery of parcels and documents, and time-definite delivery.

DHL Express selected Quintiq to improve its dispatch process and customer service for the European Express business. Quintiq was chosen from a list of approximately 90 vendors.

DHL Express reports the following benefits with Quintiq:

  • Increased productivity of dispatch (higher number of tours per dispatcher)
  • The optimization of shipment allocation improves efficiency
  • Overall reduction in the number of tours through real-time dispatch (elimination of ad hoc tours)
  • Reduction of pickup and delivery costs
  • The dispatch application will reduce the number of missed pickups significantly which results in a higher level of service quality
  • Lower costs of ownership
  • IT-related costs are lower as the dispatch application needs less interfaces and database maintenance

In 2009, Quintiq was chosen by DHL Innovation Centre to participate in its innovative SmartTruck project.