• FirstGroup

FirstGroup plc is the world's leading transport company with annual revenues of over £5 billion a year. The company employs approximately 137,000 staff throughout the UK and North America, and transports more than 2.5 billion passengers a year.

Following a successful pilot with First ScotRail, Quintiq's resource optimization solution was selected to be implemented at all four of First's rail franchises, First ScotRail, First TransPennine Express, First Capital Connect and First Great Western. The Quintiq solution allows First to improve efficiency, cost and customer service by highlighting the optimal requirements for train units, drivers and crew. Quintiq's knowledge-based planning system allows operators to have a complete understanding of operational needs and constraints. For example, the system informs users of which drivers are authorized to operate on particular tracks, driver and crew contract and shift patterns, including driver breaks, and train unit characteristics such as passenger capacity - all at the touch of a button.
First searched long and hard for a single advanced planning and scheduling solution that best enabled each train operating company to become more efficient. We were very impressed with Quintiq's professionalism, delivery and ability to adapt to the specific needs of each of our train operating companies. Quintiq's solutions will help each company deliver improved reliability and we look forward to a successful partnership.
Leo Goodwin,
Commercial Director,
First TransPennine Express