Expert Conference Call: Excellent Customer Service

March 22, 2011
Conference Call

How to keep your customers' promises while keeping inventory levels low?

This Expert Conference call is taking place on March 22 at 5 pm and is held by the Italian Supply Chain Management Portal. Participants have the possibility to discuss and learn from experiences regarding "Excellent Customer Service".

Conference Call
March 22, 2011

Excellent Customer Service: How to keep your customers' promises while keeping inventory levels low?

In almost any industry, today's companies battle with economic fluctuations, increasing competition, greater complexity due to larger product portfolios, and growing expectations of their customers. Customers nowadays order in smaller order sizes, demand shorter lead times and accurately promised delivery dates - in other words, they expect excellent customer service! With supply chain and production processes that become increasingly complex, this challenge is critical to a company's success. On top of this, organizations need to find an optimal balance between customer service and inventory levels in order to keep operating costs low.

Effective Advanced Planning and Scheduling (APS) solutions offer various benefits that enable excellent customer service while at the same time keeping inventory levels low. By applying the right planning strategy, measuring and evaluating your company's key performance indicators (KPIs) at the right level of detail and making use of the right planning solution, you can ensure that your business goals and in the end a higher bottom line value is achieved.

Moderator: Jos Braam, Senior Business Consultant, Quintiq