Field Service Fall

A journey to service excellence in seven stages
When : September 30-October 2, 2015
Where : Westin Buckhead, Atlanta, GA

Who should attend: Service practitioners

Discover the latest advances in field mobility, preventative maintenance and predictive analytics in this 3-day event. Service leaders from a cross-section of companies will take you through the entire customer journey, from initial contact to customer feedback and retention.

This will give you a wider and deeper perspective of the service landscape and the tools to help your business achieve service excellence. The areas covered are:

  • Initial customer contact and remote service
    Optimize that first contact to exceed customer expectations.
  • Smart planning, techinican support and customer experience
    Start with the frontline to raise the overall performance of the entire organization and use mobile devices to provide on-demand support.
  • Internal value proposition, workforce development and customer retention
    While you are focused on your customers, don’t lose sight of your employees – service, sales and marketing need to work well together to maximize service excellence.

Don’t miss this opportunity to learn from the experts, join panel discussions and network with industry peers. Reserve your spot today to receive an early bird discount.

Register now

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