WebinarOptimizing ground operations to improve the travel experience

When : Wednesday, November 16, 2016
3:30PM CET (Amsterdam), 9:30AM EDT (New York)
Where : Online

With global air traffic set to double by 2034, maintaining high standards of passenger satisfaction, while staying efficient in ground operations has become a major challenge for airlines, airports, and ground handlers.

Whether it’s keeping lines short at check-in desks, managing gate assignments as disruptions occur, or keeping baggage handlers aligned to incoming flights, ground operations are becoming more complex with each passing day.

Join our guest aviation experts in this webinar, hosted in partnership with IATA, to find out:

  • How demand-driven planning in ground operations will improve the passenger experience, even as traffic grows
  • What the best practices in ground staff management are today
  • How airlines can stay efficient in the face of growing operational complexity

Watch the recording

About the presenters

Hasse Joergensen, Manager, Passenger and Facilitation, IATA

Hasse began his career at Copenhagen Airports in 1995, and has held various positions in his 21 years there, including the head of passenger services, where he was responsible for the overall customer experience on the ground. He was most recently the vice chair of the IATA Fast Travel Working Group, and as spent the last five years implementing technology and processes to help airlines reduce their operational costs at airports. His dedication to the industry has also given him the opportunity to contribute various IATA working groups and boards over the past decade.

Mikko Tainio, VP Head of Ground Operations, Finnair

Mikko started his airline career in 2005 at Finnair, where he has held several finance and administrative positions. Notably, he has successfully led a €200m (15% of operating costs) savings program as well as strategic projects related to acquisitions, divestments and partnerships. He is currently the nominated post holder for ground operations, where he is focused on building partnerships that will enable Finnair to double its Asian traffic by 2020. Mikko is also striving to bring Finnair’s customer service and operational performance into the digital age.

Pete Nelson, Solutions Architect, Quintiq

Pete has helped hundreds of clients in the last 20 years purchase and implement planning and scheduling systems to improve processes and outcomes in their organizations. At Quintiq, Pete works with airlines to design solutions focused on areas in resource planning where improvements will be most effective, and clarifies the steps necessary to achieve great results. As a global leader in airline resource planning solutions, Quintiq has helped some of the world’s leading airlines, including KLM and Virgin Atlantic, to better schedule their crews and pilots to align with demand and to keep passenger and staff satisfaction high.

For more information, please contact:
Michael Lenz
Marketing Associate
[email protected]

Kerstin Blankertz
Marketing Associate
[email protected]