Shaping the customer experience with integrated retail logistics

May 22, 2018
2:00PM - 3:00PM CEST
Rising expectations in the retail space have led to the diversification of activities and delivery models. Traditional brick-and-mortar retailers are continuously challenged by new players and business models.

There is now also an increased pressure on delivery performance, which is the costliest and most challenging delivery puzzle. The lack of visibility across the supply chain has resulted in suboptimal efficiency and reduced profits.

Join us for an exclusive webinar, where Capgemini's Erik van Dort and Quintiq's Martin Thesling will share valuable insights about the current state and future direction of retail logistics, including:

  • How to benefit from the latest innovation, moving away from legacy systems and their limitations
  • The latest best practices in retail logistics planning and the advantages of integrated planning — including interactions with store, warehouse and supply planning
  • Real-life examples of excelling inbound, outbound and home delivery operations
  • Finding the optimal balance between customer experience and cost control

This webinar has concluded, and a recording of the webinar is now available for viewing. Please click the link below to watch the webinar.

This webinar is produced in partnership with eft.

For more information, please contact:
Kristina Trajkoska
Marketing Executive
[email protected]
About the presenters
Erik van Dort, Vice President Logistics, Capgemini

Erik van Dort is a senior supply chain consultant with Capgemini, who advises clients on supply chain management around the globe. In his career of more than 30 years, he has developed a specialization in logistics outsourcing, supply chain technology and business–IT alignment. His industry experience includes logistics service providers, high tech and retail companies.

Martin Thesling, Senior Pre-Sales Consultant, Quintiq

As a senior consultant, Martin Thesling has years of experience with planning challenges in various industries, but specifically in the retail, postal and express markets. He has worked on complex projects with customers such as DHL Express and Jumbo Supermarkten, and holds a master’s degree in operations research and mathematical economics from Maastricht University in the Netherlands.