Optimizing workforce planning: The key to becoming Europe’s most efficient airport

Copenhagen Airport COO Kristian Durhuus shares his insights on the airport’s remarkable achievements, which include:

  • Winning “Europe’s most efficient airport” award nine times in past 11 years
  • Winning “Best security processing” award in 2013 and 2014
  • Reduced overall unit cost by 9% since 2010
  • Shifting towards fact-based operation, relying less on experience and estimates

Click here to view presentation slides

How did they do it? Watch this video to find out.

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