PSA Hesse-Noord Natie (PSA HNN) selects Quintiq for advanced planning of equipment and workforce optimization

October 29, 2007 | Antwerp, Netherlands

Port operator PSA HNN (PSA Hesse-Noord Natie) has selected the Quintiq planning solution to support its advanced planning and workforce optimization in the ports of Antwerp, Zeebrugge and Rotterdam. PSA HNN operates an extensive global network of 26 port projects in 15 countries across Europe, India, China, The Americas and East Asia. Hesse-Noord Natie is PSA’s largest investment in Europe.

The Quintiq system will replace the existing CADS system (Centralized Automated Dispatch System), which is no longer able to support the complex planning puzzle at PSA HNN. The planning includes all dock workers as well as container and cargo unloading and moving equipment. The port operator selected Quintiq after an extensive survey of possible solutions. This included a Proof of Concept as well as reference visits to two Quintiq clients.

PSA HNN selected Quintiq because of its flexibility to deliver all required functionality. The Quintiq solution will be used to plan dock workers as well as equipment. The system will be able to take into account a wide variety of variables, including Codex rules (which contain the consolidated Belgian/Flemish labour law) and union regulations.

In addition PSA HNN will use the system to improve communication with its employees. It also aims at reducing the manual workload of dispatchers registering absence and at registering actual employee utilization based upon the forecast planning. This can be compared with the real operations planning. The port operator furthermore wants to manage its equipment professionally, using Quintiq as a tool for availability management, tools planning and real-time visualization of key performance indicators (e.g. utilization). The new system will also provide operations management information as well as information on anticipated human resource shortage or surplus. This enables PSA HNN to adjust its planning when necessary.

Quintiq partner Ordina will implement the solution at PSA HNN. The port operator expects to go live with the system in the second half of 2008.


HNN was formed in 2002 through the merger of two established terminal operating companies. After the merger, HNN became part of the PSA group, a leading global port operator with home base in Singapore. Employing the finest talents in the industry, PSA delivers reliable and best-in-class services to its customers and develops win-win relationships with its partners. As the port operator of choice in the world's gateway hubs, PSA is "The World's Port of Call".

HNN operates terminals in the ports of Antwerp, Zeebrugge and Rotterdam. PSA HNN has a strong track record of service quality and operational flexibility in Europe. It offers full service for all types of cargo.

About Quintiq

Quintiq provides advanced planning, scheduling and supply chain management solutions. The fast-growing Dutch company, established in 1997, offers software for planning and optimizing complex business processes throughout the enterprise. Deloitte has recognized Quintiq as being one of the fastest growing technology companies in Europe, and industry analyst Gartner has acknowledged Quintiq for its innovative products and market presence. The company’s headquarters is located in the Netherlands and it has subsidiaries in Germany, UK, Finland, Malaysia, China, Australia, and the USA. For more information: