DHL Express Asia-Pacific Goes Live with Quintiq Planning Solution

June 03, 2008 | 's-Hertogenbosch, Netherlands
Singapore is first country in phased regional rollout of comprehensive Quintiq Parcel and Express Planning Solution

By completing the installation of its Parcel and Express Planning Solution at DHL Express Singapore, Quintiq, a leading provider of Advanced Planning and Scheduling (APS) solutions, today reached the first milestone in a major project that will help strengthen DHL's Express pick-up and delivery services across Asia Pacific. Quintiq APS will ultimately provide all DHL Express operations throughout Asia-Pacific with highly flexible, customized advanced planning and scheduling capabilities for their courier dispatching processes, in their overall express parcel services. DHL can thereby further improve its customer service quality and also reduce its carbon footprint. Initially focusing on utilizing the Quintiq solution for parcel pick up, it will integrate delivery functions in the coming months.

Development of the Quintiq solution for DHL Express in Malaysia is now underway, with implementation expected to be completed during Q2, 2008. India, China, Hong Kong, Australia and other countries in the region are scheduled to go live through the rest of the year and early 2009.

Impressive preliminary results
Already during the implementation phase the Quintiq solution has proved effective at enabling the company to improve dispatch performance. "The kind of improvement that we have already seen in dispatching efficiency is a direct result of the increased visibility and automation provided by the Quintiq solution," said Oliver Facey, VP Operations Programs Asia Pacific at DHL Express. "Although the solution has only just gone live, we are very pleased and encouraged by these preliminary results. We expect that these and other efficiencies gained over the short and long term will enable DHL Express to sustain efficient operations, lighten the workload of our planners and improve their productivity." "Quintiq has shown capable of delivering highly reliable planning support for the Asia Pacific region, with close collaboration with our internal IT and Business groups."

Easy, Speedy Implementation, Despite Complex Environment
The Quintiq solution implementation project at DHL Express Singapore can be considered highly successful on many fronts: the positive preliminary results; the speed of the project, which took just a little over six months; and the relative ease with which the Quintiq solution was integrated with DHL Express Singapore's existing management applications.

Victor Allis, CEO at Quintiq commented: "The complexity of the technical environment at DHL Express Singapore presented Quintiq with a significant challenge. Nevertheless, because it is an open and highly flexible solution, we were able to easily integrate Quintiq with all necessary existing systems, configure the solution to support the great number of data feeds in and out, and work with the long-distance data communication lines that links DHL Express Singapore with its far-flung market."

The Singapore and wider Asia-Pacific project echoes a similar, ongoing implementation of the Quintiq solution for DHL Express in Europe and is part of a global contract that allows DHL to use Quintiq's advanced planning and scheduling solutions across the globe. "This coverage will effectively establish Quintiq as the worldwide standard for advanced planning and scheduling of dispatch services." added Victor Allis, CEO of Quintiq.

About DHL Express
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Some 300,000 employees, including more than 40,000 employees in the U.S., are dedicated to providing fast and reliable services that exceed customers' expectations. DHL is a Deutsche Post World Net brand. The group generated revenues of more than 63 billion euros (more than $93 billion) in 2007.

About Quintiq
Quintiq provides advanced planning, scheduling and supply chain management solutions. The fast-growing Dutch company, established in 1997, offers software for planning and optimizing complex business processes throughout the enterprise. The company's headquarters is located in the Netherlands and it has subsidiaries in Germany, UK, Finland, Malaysia, China, Australia, and the USA. For more information: