In-flight Services Provider LSG Sky Chefs-Brahim's to improve Ramp Operations Scheduling with Quintiq

September 18, 2008 | Kuala Lumpur, Malaysia
LSG Sky Chefs-Brahim's Sdn Bhd, a leading provider of in-flight catering and cabin handling services in Malaysia, and Quintiq, a leading provider of Advanced Planning and Scheduling (APS) solutions, today announced that LSG Sky Chefs-Brahim's has chosen Quintiq to provide an advanced ramp operations scheduling solution. The Quintiq solution will provide LSG Sky Chefs-Brahim's planners with a powerful decision support application for on-the-day scheduling, enabling higher productivity, more cost effective operations and improved service delivery.

LSG Sky Chefs-Brahim's Sdn Bhd, is jointly owned by Malaysia Airlines, Brahim's International Franchise and LSG Lufthansa Service Holding AG, the premier provider of in-flight catering and cabin handling services at the Kuala Lumpur International Airport (KLIA) and Penang Airport in Malaysia. The company serves more than 40,000 meals and provides services to more than 220 aircrafts every day, the vast majority at the Kuala Lumpur airport. Multiple aircraft types requiring different service carts and other equipment, numerous menu ordering options; dynamic flight schedules, and frequent last-minute aircraft, gate and passenger list changes together create a highly complex operational environment. Ensuring the right services are delivered to the right aircraft at the right time while achieving optimal utilization of all human and equipment resources requires extremely accurate and flexible scheduling.

The Quintiq solution will be implemented based on the core advanced planning and scheduling technology developed and proven by Quintiq at companies around the world, including at several aviation industry logistics and services providers. By providing LSG Sky Chefs-Brahim's planners with a single integrated system for full multi-resource planning, Quintiq will support on-the-day operational decision making, including roster/shift assignment, optimal trip creation, and revisions.
"With the Quintiq scheduling solution, we expect to see significant improvements in our operational efficiency through greater capacity utilization and better cost control," said Pieter Harting, General Manager of LSG Sky Chef's-Brahim's Sdn Bhd. After seeing the results of the quick scan Quintiq performed as part of the evaluation process, we are confident that Quintiq will fully deliver on every aspect of its promise, from development through to implementation, solution performance and customer service."

The Quintiq software's visualization features will provide LSG Sky Chefs-Brahim's planners with a full overview of how well resources are utilized and enable them to take into account all possible variables in order to optimize utilization of the company's workforce, facilities and equipment. The solution will also help LSG Sky Chefs-Brahim's enhance customer satisfaction by enabling them to be more flexible in meeting customer's preferences.

Implementation of the solution began in early September, with the project expected to be completed by the end of the year.
Sanjay Nair, Managing Director at Quintiq Sdn Bhd commented: "This is yet another major milestone in the history of Quintiq Sdn Bhd. The signing of the Advanced Planning and Scheduling solution implementation with LSG Sky Chefs-Brahim's Sdn Bhd is another feather on our cap in providing Supply Chain planning solutions to companies operating worldwide. The partnership we have established with LSG Sky Chefs-Brahim's also indicates the trust that they have placed in us to deliver a world-class Supply Chain Planning solution based on the Quintiq software.

About LSG Sky Chefs-Brahim's Sdn Bhd
LSG Sky Chefs Brahim's Sdn Bhd ("LSGB") is a global airline catering company and serves more than thirty (30) international airlines at Kuala Lumpur International Airport (KLIA). LSGB prides itself on the preparation of 100% guaranteed halal meals and a fully integrated food logistics supply chain which includes cold rooms, warehouses and distribution support.

About Quintiq
Quintiq provides advanced planning, scheduling and supply chain management solutions. The fast-growing Dutch company, established in 1997, offers software for planning and optimizing complex business processes throughout the enterprise. The company's headquarters is located in the Netherlands and it has subsidiaries in Germany, UK, Finland, Malaysia, China, Australia, and the USA. For more information: