Quintiq and ePocket Handyman partner to offer a mobile supply chain planning solution for field service technicians

May 21, 2013 | 's-Hertogenbosch, Netherlands

Quintiq , a global leader in supply chain planning and optimization (SCP&O), and ePocket Handyman, Europe's leading software solution for mobile field service, have released an integrated mobile platform to enable remote field service technicians and improve resource planning. The solution enables technicians to view schedules, record time and attendance, order parts, check inventories, log progress and obtain customer sign-off. The information is then available in real-time to planners to adjust schedules and optimize resources.

Compatible with Android and Windows mobile device operating systems, the solution integrates business information, personnel and properties to provide accurate multi-resource planning and has a number of planning benefits to the field service industry:

  • Improves utilization of resources (employee, equipment, materials and vehicles)
  • Reduces response times and provides insight into service urgency
  • Reduces the time needed to create and revise operational plans
  • Improves communication of operational plans and revisions
  • Reduces the time necessary for field service technicians to write reports, handle orders, and record time and attendance

Quintiq and ePocket Handyman are sponsors of the IQPC Enterprise Mobility Exchange Network in Rotterdam. The companies will be demonstrating the business value of their integrated solution and showing how businesses can leverage this platform to succeed in a competitive climate.

"Increasingly, organizations are investing in mobile technology to improve operational efficiency, workforce productivity and overall customer service," said Arjen Heeres, chief operating officer at Quintiq. "ePocket Handyman platforms are renowned for convenience, and we feel this partnership will have a significantly positive impact to our customer's field service workforce."

"Handyman Mobile is an agile solution that supports optimal performance for mobile workers day to day," said Ralf Onken, global business development executive at ePocket Handyman AS. "Working with Quintiq will allow us to provide improvements in overall efficiency and customer service for our customers and their employees."

About ePocket Handyman

ePocket is 100% focused on solutions that improve the effectiveness of mobile workers. For larger companies ePocket offers scalable, flexible workforce solutions that typically result in return on investment within 4-10 months. ePocket Solutions, has more than 30,000 active Handyman users in various industries, including mechanical and plant engineering, electrical engineering, facilities management, telecommunications/IT , oil & gas and utilities worldwide.

About Quintiq

Every business has its supply chain planning challenges. Some of those challenges are large. Some are complex. Some seem impossible to solve. Since 1997, Quintiq has been solving each of those challenges with a supply chain planning & optimization software system. Today, approximately 12,000 users in over 80 countries rely on Quintiq software to plan and optimize workforces, logistics and production. Part of Dassault Systèmes (Euronext Paris: #13065, DSY.PA), Quintiq has offices in the Netherlands, the USA and around the world.

For more information, visit quintiq.com or follow Quintiq on Twitter, Facebook, LinkedIn and YouTube.