Growing passenger volume, growing complexities

According to IATA, passenger volume is expected to nearly double to 7.8 billion in 2036. Innovative airports and airlines are already making improvements to their operations, in preparation to serve soaring volume of passengers efficiently while keeping costs low.

The future is about integrated ground operations. It’s an advanced planning approach that recognizes the key areas that can make or break the passenger experience:

Fixed resources

At busy airports, airlines battle for scarce runway slots and terminal gates. Issues of logjam are common and the consequences are not pretty: flight delays and poorly managed connections due to inconvenient positioning of gates. And when a disruption occurs, planners need to respond immediately, taking into account the limited capacity of each resource and the knock-on effects on other flights.

Ground crews

Undersupply is a common challenge – often there are insufficient ground handlers to support true flight demand, and swift action needs to be taken. Planners have to find the balance between taking care of employee preferences, ensuring the smooth operations of an airport and making sure that none of the rules and constraints in place are violated.

Passenger flow

Passengers start their airport journey at the check-in counter. A poor check-in experience can bleed into other sections of the airport. Long waiting times at check-in will impact passenger arrival times at security control. Planners must have the ability to monitor the flow in real time and modify resource allocations when needed.


When planning is done in silos, departments make completely separate plans without cross-referencing. This lack of alignment severely cripples operational efficiency, leading to delays and inconvenience for passengers. To be future-ready, airports and airlines must turn to technology that enables integrated planning of complex, interdependent resources.